Do you have questions about billing physiotherapy through your health insurance? You can view our insurance information here.
Your appointment is very important to us and it is reserved especially for you. We realize that life happens and that sometimes unexpected circumstances present themselves last minute. While we are truly sympathetic, when a client cancels without giving us enough notice, they prevent another client from being seen by our therapists and trainers.
In fairness to all clients, as well as to our staff, our 24 hour cancellation/rescheduling policy is in effect for all appointments, regardless of the reason for cancellation. No-shows and appointments which are cancelled/rescheduled within 24 hours of the start time will be billed the full cost of the appointment. For appointments which are paid for with pre-purchased credit packs, a credit will be consumed for all no-shows and late cancellations.
This policy is in place to respect the time of both our clients and staff, as well as to ensure fairness in our scheduling practices. Should you have any questions or concerns regarding this policy, please do not hesitate to reach out to a member of our team.
