Happy with Wijs? Spread the word. Not happy? Tell us.
We do our best to provide you with the best possible care. However, you may not be satisfied with your treatment, the way you have been treated, or the way things are handled at our practice. We would like to hear from you. Your complaint helps us improve our care.
This complaints procedure applies to physiotherapy services provided by Wijs at both locations: Wijs West (Tweede Hugo de Grootstraat 45A) and Wijs Noord (Bercylaan 807A).
Step 1: Discuss it with your physiotherapist
Often, a conversation is the quickest way to find a solution. We therefore recommend discussing your complaint first with the physiotherapist treating you. You can do this during an appointment, by telephone, or by email.
Step 2: Contact the location manager
If you are unable to resolve the matter together, or if you would prefer not to discuss your complaint with your physiotherapist, please contact the location manager:
You can reach them via info@wijs.fit or through reception: West 020 737 0384, North 020 261 7057.
Step 3: Contact the practice owner
If your complaint has still not been resolved to your satisfaction, you can submit it to Gijs Ligtenberg, owner of Wijs, via info@wijs.fit, with ‘Complaint’ in the subject line.
We will confirm receipt of your complaint and contact you within five working days. Within six weeks, you will receive a written response setting out our assessment of your complaint and the measures we will take. If we need more time, we will let you know; the deadline may then be extended by a maximum of four weeks.
Step 4: Independent complaints officer
Would you prefer not to discuss your complaint directly with us, or do you need help submitting it? Wijs is affiliated with the Complaints Procedure for Physiotherapy of the Royal Dutch Society for Physical Therapy (KNGF). Through this procedure, you can make use of an independent complaints officer free of charge. They will listen to your complaint, provide advice, and may mediate between you and the practice.
More information and submitting a complaint: defysiotherapeut.com/klachtenregeling
Step 5: Physiotherapy Disputes Committee
If you are still not satisfied after your complaint has been handled, you can submit it to the Physiotherapy Disputes Committee. This independent committee issues a binding decision and may award compensation. A fee (filing fee) is payable when submitting a dispute. Information about the procedure is available via the same link.
Disciplinary Tribunal
If your complaint concerns the professional conduct of a physiotherapist registered as a healthcare professional under the BIG Act, you can also submit a complaint to the Regional Healthcare Disciplinary Tribunal. For more information, visit tuchtcollege-gezondheidszorg.nl.
Confidentiality
We handle your complaint and personal data with care and confidentiality. Submitting a complaint will not affect your treatment.
Contact
Wijs, info@wijs.fit
Wijs West: Tweede Hugo de Grootstraat 45A, 1052 LB Amsterdam, 020 737 0384
Wijs Noord: Bercylaan 807A, 1031 KP Amsterdam, 020 261 7057
Version: October 2026
